One fact that I know is whether you’re in first class or not - you’ll still get to the same destination at exactly the same time as other passengers on the train. However, other passengers like the idea of added luxury throughout their train journey whether it be the free refreshments, free WiFi or even just the extra legroom. When I needed to book train tickets upon hearing the news of a family emergency, I found that there was only a slight difference between Standard and First Class Tickets - in my case, with a 16-25 railcard, a First Class Ticket would only cost me around £5 extra. This working out £2.50 per way to have the added luxury that Greater Anglia prides itself on as well as access to the First Class Lounge at London Liverpool Street.
First Class Lounge
Upon arriving at London Liverpool Street I quickly bought some newspapers and magazines for the journey as well as treating myself to breakfast. Looking for the First Class Lounge took a lot longer than usual as it’s very hidden next to Platform 10 near where Lost Luggage can be found. Accessing the First Class Lounge was easy since I wasn’t asked to show my ticket nor have to wait long to get in - I simply pressed a button that opened the automatic doors and I was in. The First Class Lounge is small but wonderful, it was a nice peaceful place to sit before boarding my train. To my surprise there were tea and coffee making facilities as well as free bottles of water available. Considering that I had only paid £5 extra, with these free tea and coffee making facilities I had saved myself at least £5, not to mention the free bottles of water. There were a range of different seats, if you wanted to and charge your phone or whether you wanted to use your laptop within the lounge - you were sure to be comfortable. There’s even a small screen outlining the future departures, which allowed me to keep track of my train without feeling rushed or anxious that I would miss my train. If you’re travelling from London Liverpool Street to Stansted Airport then help yourself to the free magazine on offer.
First Class: London Liverpool Street to Norwich
When boarding at London Liverpool Street the first carriage is luckily First Class - which allowed me to get onto the train and relax, rather than walking miles upon miles to get down to the front of the train. For this specific journey there were only two carriages for First Class but it was more than enough as there were only 6 people in my carriage as well as even fewer in the next carriage.
Each seat in First Class allows passengers to have a table, whether it be a single seat or a double, there is more than enough space for a laptop or a notebook. That was at least one promise that Greater Anglia kept to including the extra legroom which was perfect for tall people such as myself. For one journey I was able to stretch out rather than trying not to hit the chair in front of me with my knees. Within the seating area there was the option to allow sunlight in with the curtains, unfortunately for me these thin curtains still allowed the light shine right into my face. Luckily for me though there were other seats available as within First Class as there’s no reservations on seats which allows passengers to move around as they please. Another added benefit of First Class is the plug sockets next to every seat which worked perfectly throughout my journey. However, I’ve travelled with a Standard Ticket and have had the luck of finding a plug socket next to my seat, even though these opportunities are few and far between, it’s a guarantee in First Class.
WiFi? The WiFi throughout First Class wasn’t working on my outbound journey and my inbound journey from Norwich, which was very frustrating. Even though it’s a benefit that Greater Anglia list on their website, they have also noted that the WiFi is currently not working. For me, this was a huge disappointment since one of the reasons I wanted to pay the extra upgrade for First Class was to be able to use WiFi to complete some work on the go as well as go through the hundreds and hundreds of emails I had. Exchanging emails with the Customer Service Team was quick and easy, although they were unsure as to why the WiFi wasn’t working even after trying every method in the book and giving numerous bits of information. Although, on my return journey I was given an answer, rather than a solution, which reads “This Train is being affected by a known issue, there is a hardware fault and as such WiFi will not be available unit its is Physically fixed". Furthermore, this led to me eating up most of my mobile data for the majority of the journey which meant I had to ration it between emails and checking my website.
Yuck. That’s all I can really say about the toilets. There’s no separate toilets for those in First Class which isn’t that much of a problem if the toilets weren’t dirty and disgusting. Not only is there the problem of staying on the toilet throughout a rocking train but one in which isn’t in the best of conditions. It wouldn’t have taken much to make the toilets a little cleaner throughout the journey, considering that it’s just a little under 2 hours. Either way, when you need to go to the toilet and there’s a toilet there, there’s little you could do.
Once again there wasn’t the availability of refreshments throughout this train journey. This is understandable as Greater Anglia had stated that throughout journeys on the weekend there will be no refreshments provided but on my return journey the same rule seemed to apply even though I returned on a Monday. It seemed at this rate, I had been shown a very different picture than the one that was painted when booking the tickets. Even though I had already eaten beforehand as well as taken full advantage of the free drinks that the First Class Lounge had to offer, it was still a shame that there was no trolley service that would’ve provided even the smallest of snacks - simply since I love freebies.
Is It Worth It?
Greater Anglia have currently stated on their website that “When there is engineering work between London and Norwich, services may be formed of electric multiple unit stock and will not offer table seats, refreshments or WiFi. Availability of First Class Advance tickets may be restricted on engineering work days”. In essence, the perks of First Class have been limited in such a way that it’s simply luck whether you’ll travel with them or be stuck without them. If all the perks were included - free WiFi, refreshments and even the guarantee of a table seat then I would recommend travelling First Class. However, if you have the mindset that everyone will get to the same place at the same time regardless of their seat preference, then travelling with a Standard Ticket would be the best option. If you have to pay a lot more than I did for an upgrade to a First Class Ticket, then I’d advise against it.
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