Before booking up a hotel I read reviews and see what people think about the hotel and their experience there. Even for certain excursions and services I read reviews to see whether or not it would be a worthwhile experience for me as well as seeing if it's worth the price advertised. There are hundreds of websites dedicated to storing reviews so that they're readily available whenever someone wants to read them. My favourite website for reading and posting reviews would be Trip Advisor, I have used it for many years and have avoided certain places that look attractive and stylish but end up leaving people upset and unsatisfied with their stay. There are other websites that I frequently use such as Trust Pilot and Booking.com as well as reading the reviews while on Google Maps. Even though reviews can be helpful, some reviews become biased on experience and for situations and events that the place simply couldn't help. For example, if the hotel is in a busy area then it may have good transport links but the obvious being that it may be a little loud at times, especially if there's a special occasion and event in that specific country. This blog post lays an outline as to how to write a review that includes details that will help other travellers and will put out a fair opinion on the hotel you're visiting.
In this sense you may note down whether it's walking distance from any popular landmarks as well as noting down the transport links available. You may include your experience getting to and from the hotel, if you used public transport and if you got a taxi from the airport you could also include how much the fare cost. It would be helpful to add photos from outside the hotel room, in Paris from my hotel window I could see the Eiffel Tower, which added more value into my review as it gave me beautiful views throughout my stay. Reviews that I enjoy reading are ones that state if there are any shops nearby and any popular restaurants, from there it allows other people to research this restaurant and see if the shops around them would suite their needs throughout their stay. It's very important to explain the surrounding area it's in as well as explaining whether or not you felt safe in that particular area especially if you were walking there early in the morning or late at night.
When checking in make sure you make note of the time you got to the hotel, if you arrived at the hotel too early and most importantly before the check-in time then don't be surprised if the hotel turns you away and asks for you to come back later. In some reviews people may express anger and frustration that their rooms were not ready when they arrived but some fail to state that they arrived too early, if they had arrived after the check-in time and their room was not ready then that's simply a fault on the part of the hotel. Throughout your check-in process it would be handy to note whether the staff at the reception were friendly to you as well as if the process of checking in and out was simple and quick. In some lucky occasions some travellers review that they were given a free bottle of champagne and chocolates upon arrival but some people may be disappointed that this didn't happen to them upon arrival. The reason behind this being is that hotels like to celebrate special occasions such as wedding anniversary's and mile stone birthdays. If you do receive anything from the reception desk as well as if you find anything in your room, it would be helpful to other travellers to write down the reason you received these complementary gifts so that other travellers don't have high expectations when arriving as well as from there leaving a bad review for the hotel. If you do check-in late at the hotel then it would be important to note whether the hotel has a 24 hour reception or whether it's open until a certain time. This saves travellers the hassle and fuss of trying to ring up a number to get the key to their room if the reception closes before their arrival.
In most reviews the first thing you will read is whether or not the bed was comfy, the million dollar question, which for some people is a make or break as to whether they stay at that hotel. Travellers may complain that the bed is too hard or too soft but when writing a review all you simply need to note is whether the bed was comfy, hotels can't cater to everyone's mattress preferences. Another handy tip would be to describe the decor, if you like it then that's great - there will be other people who have similar tastes that will also enjoy it. If you don't like the decor then you must have a reason behind it such as if the wallpaper is ripping or if there's chippings on the desk included with your room. You can't simply write that you hate the rooms decor simply because it isn't to your taste, once again the hotel cannot cater to everyone's tastes so they try their best to find a middle ground for their customers. If you have a TV in the room then it would be helpful to note down what channels come with it and whether any of them included English speaking channels or channels that you're able to watch and understand. The room sizing is also an important part of a review but it's important to note what hotel room you have booked, if you have booked up a standard room then the room will have enough space for one or two beds, room to put your suitcase as well as having room to move around - don't expect space to start doing cartwheels and running around. Did the room you were staying in have features such as a wardrobe or a place to hang up your clothes as well as a safe to store your valuables? (most hotels include a safe within the wardrobe). If on the hotel website the hotel clearly states that they don't include a safe in the rooms then there is no need to express your disappointment in a rude way. The option would be to recommend to the hotel and other travellers that the hotel doesn't include a safe in the rooms, which would be an option for the hotel to consider, but mentioning that the hotel clearly states this on their website. If you're staying in a hot country then it would be important to state whether the hotel has air conditioning and whether this was enough to allow you to stay cool throughout your stay as well as if it was loud. The reason behind this being that some people are very sensitive to noise and may not be able to sleep if they can constantly hear the sound of an air conditioner in their room. Photos are one of the most helpful part of a review since travellers can clearly see what a review is referring to - if there's dirt in the room and showing the facilities within the room. Even though adding photos from the view from your room is helpful to some travellers, it's important to note that you are staying in one room with one set view, other rooms may have an even better or worse view. If you want to help other travellers then you can add a handy tip such as, if you want a good view of the London Eye then I would recommend requesting a room with that view or on the 7th floor.
Most hotels offer small shampoos, conditioners, shower gels and small packets of soap to their guests, this would be handy to include in your review whether the hotel provided any of these things (which would benefit travellers that are travelling light). Some travellers may review that there wasn't enough towels in the room, a fair point to make, but it's simple to get more towels - phone up or go down to reception and politely ask for some more (problem solved!). If you're staying in a 4 or 5 star hotel then you may be lucky enough to be supplied with gowns throughout your stay, many people may find this appealing as the star rating of the hotel reflects on the necessities and items within the room. One of my favourite products that I found in a hotel room was sanitary bags, something that most hotels don't offer, but this small touch made me feel a lot more comfortable and gave me a hygienic way to dispose of my sanitary products. The most important review of a bathroom would be whether it's clean - we all have different standards of what clean is - but the bottom line is would the bathroom and shower be clean enough for use and would you be comfortable using it. It would be important to note whether the hotel supplies you with a hairdryer, which is normally located in the bathroom, since then it saves travellers bringing their own. However, when I've read reviews that a hotel includes a hairdryer, this hairdryer has turned out to have very little power and to be very weak - making it unusable since I have very thick and long hair. Shower pressure is another thing that many people consider important in a review, especially since some people may be concerned about their water usage to help the environment whereas others prefer a higher and stronger water pressure when using the shower.
Facilities & Services
Many travellers overlook including the different types of facilities and services in their review mainly because they never used them so they thought not to include them. Even if you don't use the facilities such as the spa, swimming pool or Jacuzzi, another traveller may benefit from knowing that these facilities are at the hotel especially if they're staying at the hotel for long period of time. The utter most important part of a review that my eyes scan for first is whether the hotel offers WiFi - either paid or free. If the hotel offers free WiFi then I expect it to cover most areas of the hotel, including my room and the dining areas of the hotel if I chose to use them. If the hotel offers the option of paid WiFi, in which you decide to purchase and use, it would be helpful for you to give a comparison of whether the paid WiFi had a better speed and whether it was overall worth the cost. If you have housekeeping then most likely you will bump into them throughout your stay or when you're walking through the hotel. Did the housekeeping replenish all the items that were used up, such as toilet rolls and used towels, or did they miss it out? If they did miss it out then once again it's important to review this in the sense that this could've been a one off and an error as well as commenting whether you got the problem resolved. Then the person reading the review can sum up whether the hotel does this constantly or whether it was a one off incident. A small majority of hotels don't offer parking, which is stated on their website, but many people forget to research this before their stay and sometimes forget they have booked a rental car. If the hotel does offer parking then you can include the rates of parking that the hotel charge and the location of the parking. For example, some hotels may offer parking underneath the building whereas others may have a car park located opposite the hotel or in some cases even down the next street.
As much as price isn't an issue for some travellers as paying more may mean a more luxurious hotel as well as a higher star rating. However, price is an important factor for a number of reasons and it must be reviewed carefully. The reason behind this being is that if you state that you paid an awfully high rate for the hotel room, state the dates you stayed there and how long ago you booked the hotel room - if you book during the summer holidays and a few days before the trip then prices will be at an all time high. This would be a chance for you to help travellers save money by stating the best seasons to travel as well as including how you booked a room - if you book through the hotel it might be cheaper and the hotel may include some free gifts as well as offering you a code to get discount on your next stay. When reviewing the price it's important to work out whether the star rating, facilities and services offered by the hotel as well as the room itself matches the price you're paying for the room per night. If you're paying a very small price then don't be surprised when the star rating matches the quality of the room as well as the facilities and services offered.
Most hotels offer a free continental or cooked breakfast, in some cases you may be lucky and receive both, which is becoming more frequent and common among hotels. The price of the breakfast is usually included in the room rate, which is an added bonus, but it's important to note if there was a wide variety of food that would suite everyone's tastes. If you are offered a free continental breakfast then you may receive nothing more than cereal, toast and yogurt, which is standard and reasonable since you're enjoying a free breakfast from the comfort of your hotel. If you do decide to eat the breakfast offered then state what food items were offered as well as whether they were replenished. Some hotels unfortunately stop replenishing food items after a certain time, which leads me to the point of mentioning that reviewers should state what time they went down to breakfast. If you were the first one to go down to breakfast when it opened then you'll get first choice of the food and have more choice whereas if you go to breakfast minutes before it's over then don't be surprised that there's little options available. If you do have to pay for the breakfast then you can really go into detail to whether the breakfast was worth the money since you're paying for it. In my opinion if the breakfast is included within the room rate I don't like to complain as this I'll eat anything that's included within the price of the room - I'm grateful that it's free as it saves me money throughout my stay. If you decide to have dinner at the hotel the same rules apply, comment on whether you enjoyed the food and whether it was worth it when in contrast to the prices they charged.
If you did have any problems at the hotel it's important to highlight it - to show how the hotel dealt with it and to see if the solution was quick and efficient. Did they sort the problem out? If they did then highlight the member of staff that was helpful enough to help you resolve your problem as well as in what way did they solve your problem. If they didn't then highlight the steps you took to get your issue resolved and what the hotel said in response to that. If you include in your review that you had a problem in most cases the hotel will reply to your review where you can reach out to them and explain your situation. Hotels do this as they don't want negative feedback on their hotel for problems that could've been sorted while the guest was staying there. If there's anything that you think the hotel could improve on then give them constructive criticism as to what they could do to make the next guests stay even better than yours. Hotels often appreciate customer feedback as they're constantly striding to provide the best experience for their guests and keep them returning.
The last part of your review should sum up your experience at the hotel. Did you enjoy your stay? If so then highlight the main reasons as to why you enjoyed it and if not then highlight the reasons that your stay wasn't as good as it could've been. Would you end up coming again? Another point to conclude on would be to praise the people that prided themselves in putting your satisfaction and enjoyment as their priority throughout your stay. One kind message goes a long way and the person working at the hotel, whether it be a member of staff or housekeeping, would really appreciate your kind words.
Tips and tricks for all aspects of travelling, most of which include saving money.